Terms And Conditions

Welcome to the Sycamore Lane online store. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy govern Sycamore Lane’s relationship with you in relation to this website. The term “Sycamore Lane” or “us” or “we” or “our” refers to the owner of the website whose place of business is Sycamore Lane, Blacklion, Co Cavan, Rep of Ireland. The term “you” or “your” refers to the user or viewer of our website. Ordering Products At checkout, you are required to accept or reject Sycamore Lane’s Terms and Conditions. If you do not accept the Terms and Conditions you will not be able to order any products from our website. After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout. All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund. Age Restriction When you register your details you will be required to enter a valid date of birth to confirm you are 18 years old or older. By placing an order you also confirm that you are at least 18 years old. If you are under 18, you may use our website only with involvement of a parent or guardian. Sycamore Lane and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. Your Rights as a Consumer If you are contracting as a consumer, you may cancel a contract at any time within 14 calendar days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy, payable within 14 days of the day you have given notice of your cancellation, or within 3 days of receipt of the returned products. To cancel a contract, you must inform us in writing or by sending an email to: help.sycamorelane.ie You must return the product(s) to us as soon as possible at our registered address in an unused, undamaged condition. You are responsible for paying the cost of returning the product(s). Please note that you have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Availability and Delivery We aim to dispatch your order within 72 hours of receipt for arrival within 2 to 10 business days of dispatch. Irish weekends and bank holidays are not classed as working days. Because we use a third-party delivery service, these times are estimates and not guarantees. Delivery times may be longer for certain products. All descriptions, product images and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods. Product images are for illustrative purposes only, and whilst representative of the product exact packaging detail may vary from time to time, subject to changes by the manufacturer. Equally, manufacturers occasionally change their recipes or item weight. Again, we strive to keep our pictures up to date but we do only use them for illustrative purposes. You will always receive the current product available to us at the time of your order. If a product offered by Sycamore Lane itself is not as described, your sole remedy is to return it in unused condition. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges. Product Pricing The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery. In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order. All physical products purchased from Sycamore Lane are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon delivery to the carrier. If we have made a pricing error by displaying a lower price than the correct price, we will either contact you for instructions before dispatching the product or reject your order and notify you of such rejection. If the pricing error is unmistakable, we are under no obligation to provide the product to you at the incorrect (lower) price. If we have incorrectly displayed a higher price, we will confirm the correct price to you in the Dispatch Confirmation and refund the difference to your card. We will charge your credit or debit card at the time of checkout. All payments shall be made in Euros, U.K. pounds sterling or Dollars. Please note that Sycamore Lane cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorization of your credit/debit card. Refunds Policy When you return a product to us: because you have cancelled the contract between us within the 14-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation, or within 3 days of receipt of the returned products. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us; because the Product is defective, we will examine the returned Product and replace it or provide a refund. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. When breakages occur during delivery, we require photographic evidence from you to demonstrate that the product is indeed broken. If we are satisfied that the product has been broken, and that the damage has been caused in transit, we will refund the price of the product in full. We will usually refund any money to the card used to pay for your purchase. Claims for refunds must be made within 25 days of dispatch for DHL, DPL, UPS, or An Post deliveries, and within 8 weeks for untracked small packet deliveries. For subscription services, you have the right to cancel the purchase of a service you are unsatisfied with, and obtain a refund, within 14 days from the day on which the contract was entered into (when the initial purchase was made). All other subscription payments after this time are non-refundable. For monthly or annual subscriptions, all debited payments fall outside of the 14 day period, and as a result are non-refundable. We take no responsibility for not cancelling, requesting, or negligence in the management of your subscription and it is your responsibility to cancel or amend payment subscriptions in a timely manner. You can cancel or amend your subscription at any time by creating an account and amending your subscription online. Our Liability We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. We are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise. This does not include or limit in any way our liability: For death or personal injury caused by our negligence; For fraud or fraudulent misrepresentation; or For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. Import Duty and Customs If you order products from our website they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Comments, Feedback and Submissions If, at our request, you send certain specific submissions (for example song contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. Rights and Obligations You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract. Guarantees and Warranties You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements. Unauthorized use of this website may give to a claim for damages and/or be a criminal offence. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Licence and Trademarks This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Sycamore Lane trademarks, logo, slogans, and trade dress may not be used in connection with any product or service that is not Sycamore Lane, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Sycamore Lane. All other trademarks not owned by Sycamore Lane or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Sycamore Lane or its subsidiaries. Communications When you visit the Sycamore Lane website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Security and Confidentiality If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Links From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no control or responsibility over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. You may not create a link to this website from another website or document without Sycamore Lane’s prior written consent. Force Majeure Every effort is made to keep the website up and running smoothly. However, Sycamore Lane takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action; Civil commotion, riot, pandemic, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; The acts, decrees, legislation, regulations or restrictions of any government. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event. Waiver If we fail to insist upon strict performance of any of your obligations under this agreement, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Severability If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. Entire Agreement We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these Terms and Conditions to be confirmed in writing. Rights of Variation We may revise and amend these Terms and Conditions from time to time. You will be subject to the policies and Terms and Conditions in force at the time that you order products from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Dispatch Confirmation. Rights of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of Withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Limitation of Liability We are not liable for and disclaim to the fullest extent permissible under any applicable law all liability and responsibility in connection with the use, inability to use or the results of use of this website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect, punitive, special or consequential loss or damage or any loss of income, profits, anticipated savings, goodwill or data whether arising in tort, contract, operation of law or otherwise. This limitation does not apply to your purchase of products via this website, which is governed by these Terms and Conditions. If any of these Terms and Conditions would otherwise be held invalid, the invalid term or condition shall be interpreted as applicable only to the extent permitted without being invalid and the remainder of the Terms and Conditions shall not be affected. Governing Law Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Ireland. If there is any dispute, the Courts of Republic of Ireland will have exclusive jurisdiction. Further Information Questions regarding our Terms and Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link, or you can email us at: help@sycamorelane.ie